IT Infrastructure Engineer
I help organizations run stable Microsoft infrastructure environments through hands-on support in Windows Server, Active Directory, Exchange, SCCM, and enterprise IT operations.
Years of Experience
Users Supported
Branches Covered
Core Focus
About Me
I am an IT Infrastructure Engineer with over 4 years of experience supporting enterprise IT environments and Microsoft-based infrastructure. My work focuses on Windows Server, Active Directory, Microsoft Exchange, SCCM, DNS, File Server, and end-user operations.
Currently, I support large-scale banking operations serving 3,500+ users across 260+ branches. My responsibilities include infrastructure administration, user support, patch management, Exchange support, remote troubleshooting, documentation, and operational coordination to ensure service continuity.
Hands-on experience supporting large user groups, remote troubleshooting, and day-to-day IT operations across distributed environments.
Working with Windows Server, Active Directory, Exchange, SCCM, DNS, and File Server in enterprise support environments.
Supporting 3,500+ users across 260+ branches with a focus on stability, responsiveness, and operational continuity.
Technical Skills
My experience combines Microsoft infrastructure support, enterprise systems operations, troubleshooting, and end-user support across distributed environments.
Supporting Windows Server environments through day-to-day administration, maintenance, troubleshooting, and infrastructure operations.
Managing user accounts, directory services, access-related tasks, and supporting enterprise AD environments.
Providing support for mailbox operations, mail flow, Outlook issues, and Exchange Server administration tasks.
Assisting with patch deployment, compliance improvement, and endpoint support through SCCM-based operations.
Supporting DNS, File Server, and core infrastructure services required for stable enterprise IT operations.
Delivering user support, remote troubleshooting, ticket handling, and operational support across large multi-branch environments.
Experience
My work experience includes enterprise banking support, Microsoft infrastructure operations, and day-to-day IT administration across large-scale environments.
Global Islami Bank PLC
January 2022 – Present
Tazan Group
May 2021 – December 2021
Projects
A few practical projects and operational initiatives that reflect my work across Microsoft infrastructure, enterprise support, patch management, and business-critical IT operations.
Supported Active Directory and Exchange migration and upgrade activities as part of infrastructure modernization and service continuity efforts.
Worked with SCCM-based patch deployment and endpoint support activities to improve compliance and reduce infrastructure vulnerabilities.
Provided day-to-day IT support, remote troubleshooting, and operational assistance across a large multi-branch environment serving 3,500+ users.
Contributed to infrastructure improvement through documentation, service records, support coordination, and process-oriented operational work.
Managed Zoom administration support for executive meetings and business communication, ensuring platform readiness and operational continuity.
Contact
If you are looking for an IT Infrastructure Engineer with experience in Microsoft systems, enterprise support operations, and large-scale user environments, feel free to reach out.
Let’s Work Together
If you’re looking for someone with hands-on experience in Microsoft infrastructure, enterprise support, and operational IT environments, feel free to reach out.